** ONLY CANDIDATES WHO CAN JOIN US QUICKLY & CAN SPEAK ARABIC & ENGLISH FLUENTLY ARE SUITABLE FOR THIS JOB **
Our client within the BPO industry is URGENTLY looking for smart Egyptians who are looking for a job and have completed their studies and are open to be employed for a Contact Center Agent role.
Location : Smart Village, Cairo
Gender : Open
Shifts : Rotational. Should also be open to work on Holidays, as per department schedules
Due to high volume of CV's being received by us, only shortlisted candidates will be contacted.
Responsibilities and Duties
This position is accountable to provide the highest standards of customer service through the provision of telephone banking to existing and potential customers.
Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
Provide high quality customer service by answering customer inquiries efficiently and politely with correct and complete information and redirect them where appropriate
Identify and maximize selling and cross-selling opportunities.
Identify customer problems and offer appropriate solutions.
Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
Participate in Outbound calling programs and other projects and activities when required.
Handling projects and tasks whenever required and asked by the management.
Perform customer transactions accurately and in an efficient manner.
Tagged as: Ning
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