Provide superior customer service and offer excellent advice to the customers in order to help them select the right hotel for their businesses travels.
Manage several on-going queries at once
Follow-up communications to provide additional details is sometimes necessary to make the sale.
Conduct cold calling to none or potential customers
Make outgoing calls and assist with reservations, confirmations, room need requests, and questions.
Greet calls warmly and perform reservation procedures.
Explain hotel details, rates, services, amenities, and other information about the hotel as requested.
Sell, process, enter, and confirm room reservations using selling techniques and strategies.
Maintain knowledge of our reporting system, current events and potential issues.
Provide potential customers with appropriate room assignments and types while up-selling when appropriate.
Verify payment for stay including incidental costs by obtaining credit information.
Tagged as: Ning
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